All cancellations of the travel contract must be made in writing. The level of cancellation fees is dependent on the date we receive your written cancellation prior to departure. The following customer guidelines apply for cancellation fees: up to 46 days prior to departure, you will receive a full refund minus a US$100 processing fee. From 45 to 30 days prior to departure, cancellation fees are 30% of the total holiday price. From 29 to 15 days prior to departure, cancellation fees are 50% of the total holiday price. 14 days or less prior to departure, or by failure to take up the holiday, the cancellation fee is 100% of the total holiday price. Special cancellation conditions apply to Patagonian holiday packages: Up to 61 days prior to departure, you will be refunded the entire holiday price, minus the US$100 processing fee. 60 to 30 days prior to departure, the cancellation fee is 30% of the entire holiday price. 29 days or less, or by failure to take up the holiday, the cancellation fee is 100% of the entire holiday price.
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